Privacy Policy

About This Policy

With Chrissie ("we", "us", "Chrissie") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through this website, through the booking system, and in the course of providing counselling services.

What Information We Collect

We may collect the following types of personal information:

• Your name and contact details (email address, phone number)
• Appointment and scheduling information
• Health information disclosed during counselling sessions (notes, progress records)
• Payment information (payments can be made via bank transfer or processed securely through Stripe; With Chrissie does not store your banking or credit card details)
• Website usage data collected automatically via analytics tools

Health information is treated as sensitive information under the Privacy Act and is subject to a higher standard of protection.

The self-assessment quiz on this website is entirely anonymous — no responses are stored or transmitted.

How We Collect Information

We collect information in the following ways:

• Directly from you when you make a booking, contact us, or attend a session
• Through Microsoft Bookings (our appointment scheduling platform), which has its own privacy policy
• Automatically via Vercel Analytics when you visit this website. Anonymous website usage information is collected to help improve website performance. This information does not identify individual visitors.

Why We Collect It

We collect personal information to:

• Provide counselling services and manage your appointments
• Communicate with you about your sessions
• Process payments
• Meet professional and legal obligations (including duty of care requirements)
• Improve this website and understand how visitors use it

We will not use your personal information for any purpose you would not reasonably expect.

Storage and Security

Client information is stored securely using appropriate technical and organisational safeguards to protect against unauthorised access, misuse, loss, or disclosure. Access is restricted to the principal counsellor of With Chrissie.

Client records are retained in accordance with applicable legal, professional, and insurance requirements before being securely destroyed.

Online Counselling

Online counselling sessions are conducted using secure video conferencing technology. While reasonable steps are taken to protect confidentiality, no internet-based communication can be guaranteed to be completely secure. Clients are encouraged to participate from a private location using a secure internet connection.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Microsoft Bookings — your name and contact details are processed through Microsoft's platform when you make a booking
• Legal or safety obligations — where required or authorised by law (including court orders or other legal processes), or where there is a serious risk to your safety or the safety of another person
• Professional supervision — the principal counsellor of With Chrissie may discuss cases with a clinical supervisor using only de-identified information, as is standard professional practice

These exceptions will be explained to you at the start of your counselling relationship.

Overseas Storage

Some third-party service providers used by With Chrissie (such as appointment booking, video conferencing, email, or payment providers) may store or process information outside Australia. Reasonable steps are taken to ensure these providers handle personal information in accordance with Australian privacy requirements.

Your Rights

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or out-of-date information
• Make a complaint if you believe we have mishandled your information

To make a request, please contact us using the details below. We will respond within a reasonable time, and no later than 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page, with the date of last update shown above.

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