Last updated: October 2026
With Chrissie ("we", "us", "Chrissie") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to information collected through this website, through the booking system, and in the course of providing counselling services.
We may collect the following types of personal information:
Health information is treated as sensitive information under the Privacy Act and is subject to a higher standard of protection.
The self-assessment quiz on this website is entirely anonymous — no responses are stored or transmitted.
We collect information in the following ways:
We collect personal information to:
We will not use your personal information for any purpose you would not reasonably expect.
If you sign up for blog updates, we collect your email address and use it only to send you an email about new posts on the blog, usually every week or two. Signing up is separate from counselling: it doesn't make you a client, and your address isn't linked to any client records.
You'll be asked to confirm your address before you're added. Every email has an unsubscribe link, and unsubscribing removes you from the list straight away.
The list is held by Mailchimp (Intuit Inc.), which stores data in the United States. Mailchimp records whether these emails are opened and which links are clicked, so we can see what readers find useful. We don't use the list for anything else, and we never sell or share it.
Client information is stored securely using appropriate technical and organisational safeguards to protect against unauthorised access, misuse, loss, or disclosure. Access is restricted to the principal counsellor of With Chrissie.
Client records are retained in accordance with applicable legal, professional, and insurance requirements before being securely destroyed.
Online counselling sessions are conducted using secure video conferencing technology. While reasonable steps are taken to protect confidentiality, no internet-based communication can be guaranteed to be completely secure. Clients are encouraged to participate from a private location using a secure internet connection.
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
These exceptions will be explained to you at the start of your counselling relationship.
Some third-party service providers used by With Chrissie (such as appointment booking, video conferencing, email, or payment providers) may store or process information outside Australia. Mailchimp, which sends our blog email updates, stores subscribers’ email addresses in the United States. Reasonable steps are taken to ensure these providers handle personal information in accordance with Australian privacy requirements.
Under the Privacy Act, you have the right to:
To make a request, please contact us using the details below. We will respond within a reasonable time, and no later than 30 days.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available on this page, with the date of last update shown above.
With Chrissie
Online · Australia-Wide
For privacy-related enquiries, please use our contact form, the booking system to send a message, or raise your concern at the start of a session.